Participates in the implementation of business strategies for IT which are aligned with Radisson Hotel Group’s overall mission, vision values, and strategies
Troubleshoots and provides technical support
Installs and troubleshoots PC operating system and office applications such as Microsoft Office, Microsoft Outlook.
Sets up, installs, configures, and maintains computers located at Radisson Blu Resort Hoi An.
Support IT Manager in managing and support users, the customer.
Support IT Manager in maintaining the user accounts for hotel applications such as the Opera, Sun, POS, MC, Connect, Rezidor, and other hotel applications
Maintains availability and security of networks throughout the hotel
Keeps networks compliant with corporate guidelines
Maintains network security
Monitors wireless network for hotel guests and employees
Ensure anti virus program and data are up- to- date and running properly on all computers.
Stays current on technical updates and changes to hotel utilized applications
Relays important information and timing of new releases, system repairs, and downtime
Work with vendors to troubleshoot and resolve issues on request of IT Manager
Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Performs other duties required to provide the service brand behavior and genuine hospitality
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Listens apologizes with empathy, finds a solution, and follows through when resolving guest problems
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Adheres to hotel policies and procedures
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Follows safety and security rules and procedures
Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
Attends work on time as scheduled
Communicate effectively with guests, co- workers and the manager
Maintains a favorable working relationship with all other hotel employees to foster and promote a co- operative and harmonious working environment
At all times projects a favorable image of the Hotel to the public
