IT Operational Support

Install, modify, and repair computer hardware and software
Provide accurate information on IT products or services
Follow up with customers to ensure issue has been resolved
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Pass on any feedback or suggestions by users to Infrastucture Team
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Install, modify, and repair computer hardware and software
Install computer peripherals for users.
Serve as the first point of contact for users seeking technical assistance over the phone or email
Follow up with customers to ensure issue has been resolved

3+ years of experience in IT support and infrastructure administration.
Bachelor&039;s degree in Information Technology, Computer Science, or a related field.
Networking knowledge (OSI network layers, TCP/IP)
Knowledge of ITSM tools (e.g., ServiceNow, Jira) and remote support tools.
Team work spirit and ability of working individually
Extensive experience with Microsoft 365, Azure AD, and cloud- based solutions in Azure.
Client service mindset
Ability to communicate technical concepts effectively in English with international teams and vendors.
Good English communication skills
Problem solving skills

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-07-06 22:50:12