[IT Partner] Integrated Pricing Tool (IPT) L2 Support

Time : working hour base on company policy + OT on public holiday with OT allowance.
Attend handover session, study, apply and update document continuously.
Analyze and understand customer issue
Ensure team KPI
Check calculation logic and log (Groovy Script)
Cooperate with other group (3rd level, SAP,...), identify root cause and solution
Handle incident ticket, support customer via Service Management Tool.
Frequently communicate with customer via email, phone call

Strong background knowledge of OOP, Data Structures and Algorithms
Knowledge and experienced with Groovy Script
Good English communication skills, customer centricity mindset
Have experience working with SAP is a plus
Experienced with Java 8+ language
Have experience working with web application development (inside or outside school)
Have experience working with a source version control (Git, SVN...)

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Cập nhật gần nhất lúc: 2021-08-03 20:43:03