IT Service Desk L2 (HCM)

Prepare regular reports or as requested by management.
Operate the system for monitoring and alerting of incidents, proactively check, and notify customers of any issues.
Monitor the Key Performance Indicators (KPIs) of various units.
Analyze and categorize information to forward requests to relevant departments while monitoring the progress of their execution.
Receive support requests, incident reports, and inquiries related to technical issues regarding services provided by the company (including Server, Office 365, LeaseLine, VoIP, FTTH, Camera, and Wi- Fi) via email and phone.
Perform other IT- related tasks as required by management.

English proficiency: IELTS 5.0 or higher, fluent communication in English, or HSK 3 or higher in Chinese is an advantage.
Bachelor&039;s degree in Information Technology or Telecommunications.
Ability to analyze and identify changes and propose system improvements to serve work requirements.
Certifications in System: MCSA/MCSE, or Network/VoIP: CCNA/CCNP.
Basic skills in service management, knowledge of networks, computers, and Microsoft Windows operating systems.
Good communication and problem- solving skills, hardworking, eager to learn, and able to handle work pressure.
Prioritize experience in support and understanding of services such as LeaseLine, FTTH, VoIP, Server, Mail, M365, Google Platform, and Cloud Platform.

Competitive income based on competence and experience, including base salary and job- related allowances.
Social insurance, according to labor law, FPT Care Insurance is 100% free for FPT employees.
50% discount on FPT internet and television services.
Participation in advanced professional and vocational training courses.
Attractive annual income package including the 13th- month salary and other bonuses according to company regulations.
Annual travel and vacation.
Regular health check- ups.

Cập nhật gần nhất lúc: 2025-08-15 15:35:03