IT Service Desk Specialist

POSITION OVERVIEW
- Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
- The IT Service Desk will provide first technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role. Coverage includes offices in Ha noi, Hoa Binh, Ha Nam, Thanh Hoa as well as remote users at other offices or home workers
POSITION RESPONSIBILITIES
- Resolve technical problems with network connectivity
- Managing video conference service, trouble shooting issue, support connections between conference rooms,perform onsite support Video conference for workshop or important events.
- Consult or offer suggestion to user of effectively using computer/laptop.
- Respond to queries either in person or over the phone.
- Follow up with customers to ensure issue has been resolved.
- Install, modify, and repair computer hardware and software.
- Provide technical assistance and support for incoming queries and issues related to IT systems, software, and hardware. Ensure logging all technical support on ITSM portal
- Consultant, setup application & tool as business requirement.
- Support voice IP phone system and time attendance system
- Setup, support connectivity and quality relate to online meeting ( webex, MS team, Zoom...)
- Write training manuals or documents guide
- Doing daily operation task to figure out any issue in advance to ensure good IT service delivery
- Install computer and peripherals for users.

POSITION REQUIREMENTS
Education/ Professional knowledge:
- Graduated from University/College in field of Information technology or Electronic and telecommunication.
Skill, Experience:
- Good knowlegement in PC, TCP/IP network connectivities, printer, IP phone system.
- MCP/MCSA certification would be desirable.
- An ITIL qualification is preferable but not essential.
- At least 3 years experience in position of IT service desk or equivalent
- Good experience with Windows domain.
Other requirements:
- Responsibilities, actively, good team work, honest, enthusiastic, good in time management
- Good English communication is strong point
- Service oriented mindset.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-08-28 09:05:02