IT Service Management Specialist (Senior)

ABOUT THE JOB

Monitor and report on the performance and availability of ITSM processes and tools, using key performance indicators (KPIs) and metrics
Ensure that ITSM processes and tools are aligned with ITIL standards, IT governance frameworks, and business requirements
Lead the automation of ITSM workflows and tasks, leveraging emerging technologies and platforms to enhance efficiency and effectiveness
Oversee the delivery and improvement of IT service management processes and tools, ensuring alignment with best practices and customer expectations
Identify and implement opportunities for continuous improvement and automation of ITSM processes and tools, using agile and lean methodologies.
Manage the day- to- day operations of ITSM processes and tools, including incident management, problem management, change management, configuration management, service level management, and service catalog management
Report to the manager of ITSM operations and automation and supervise a team of ITSM analysts and specialists
Collaborate with IT and business stakeholders to understand their needs and expectations and provide guidance and support on ITSM best practices and automation solutions
Manage the ITSM operations and automation budget, ensuring cost- effectiveness and alignment with IT and business objectives.
Lead the design, development, testing, and deployment of ITSM automation solutions, using various technologies and platforms, such as scripting, orchestration, chatbots, RPA, AI, and cloud
Manage the ITSM operations and automation team, including hiring, training, coaching, performance management, and career development

ABOUT YOU

ITIL V3/V4 Certification
Demonstrated experience working with automation tools
Up- to- date knowledge of the marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.
5+ years of experience in IT Service Management, preferably in a leadership role
Experience working in cloud environments like Azure and AWS and the integration with ServiceNow platform
Automation tools certification (e.g., Ansible, Terraform, UiPath, etc.)
Ability to analyze, troubleshoot, and resolve complex software applications or integration- related problems
Certified as ServiceNow – System Administrator (CSA)
Demonstrated experience working with ServiceNow platform
Strong communication, collaboration, and customer service skills
Bachelor&039;s degree in computer science, information systems, engineering, or related field

Benefits

Annual company trips
13th- month salary
Premium healthcare insurance, starting from your probation period
Tailor- made career path
International team with flexible working time + hybrid working
14+ annual leaves per year
Technical workshops and training courses
Teambuilding activities: Team lunch/dinner, events, celebrations, sports clubs (football, yoga, badminton, etc.)
Mobility: Opportunities to be on- site abroad in our offices in over 60+ countries
Project reviews and yearly performance appraisals

Equal Opportunity
Amaris Consulting is proud to be an equal- opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Cập nhật gần nhất lúc: 2024-07-15 03:15:03