Job Description
Document issues, resolutions, and asset details in the ticketing system
Respond to service tickets and incidents within defined SLAs
Provide on- site technical support for IT devices, infrastructure network, and other peripherals.
Other tasks assigned
Troubleshoot hardware, software, network, and connectivity issues
Provide basic end- user training and guidance when required
Ensure compliance with IT policies, security standards, and best practices
Perform routine maintenance, upgrades, and replacements of IT equipment
Coordinate with remote IT teams and vendors for complex issues
Travel to multiple locations as per service requirements
Obtain customer signoff on e- service reports and update the ticketing system as required to close the job
Install, configure, and maintain computer systems, operating systems, and standard software
Job Requirement
Must have:
Good understanding of the Microsoft Office Suite
Highly organised and self- learning attitude
Be proactive, flexible, conscientious, responsible, honest and prudent
Able to install, set up and configure IT devices and network equipment
Diagnostic & troubleshooting skills
Hardworking and ready to work in a pressure environment
Have good knowledge about the hardware of desktops, laptops, printers, and other peripherals
Good interpersonal and analytical skills
Preferred:
Not require a bachelor’s degree
Fresh graduates with a positive attitude and a growth mindset are welcome to apply
2 years of experience in an IT helpdesk
Good at English communication skill
Good communication skills in Vietnamese, both verbal and written
Able to support overtime
**IF you match this position, we will contact you to schedule a round of interview in the next 7 working days.
Why Join Us
13th- month salary.
Annual company bonus based on your performance.
Have opportunities to work onsite in Singapore.
Premium healthcare (PTI).
Monthly stimulating parties.
14 days of annual leave.
Full pay during the probation period.
Annual health check- ups.
Quarterly team outing budget.
Employee gifts for special occasions such as celebrations and birthdays.
Total contribution to social insurance based on full salary.
Yearly company trip.
Attractive salary commensurate with your expected salary and working experience.
Company Address
Ho Chi Minh Office:
Unit B1- B3- B4, 16th Floor, International Plaza Building
343, Pham Ngu Lao Street, Pham Ngu Lao Ward, District 1, Ho Chi Minh City
Can Tho Office:
1st Floor, STS Tower, No. 11B, Hoa Binh Avenue, Tan An Ward, Ninh Kieu District, Can Tho City
Working time:
Can Tho City office: From Monday to Friday (08:00 AM – 05:00 PM)
Ho Chi Minh City office: From Monday to Friday (08:30 AM – 05:30 PM)
