It Site Infrastructure Support Technician - Pc (Remote Work)

Mô tả Công việc
Summary/Tổng quan:
This is a technical position responsible for the Site Infrastructure Support. Both computer and over the phone work with USA facilities (During USA normal office hours, 8pm to 5am in Vietnam). Primarily focused on PC technical support through Service Desk methods (electronic requested tickets and phone calls) and assisting with basic network and department tasks
Report to IT Sites Infrastructure Manager
Responsibilities and Duties:
Under the general supervision is responsible for the following tasks- locally, as well as remotely:
Other duties as assigned.
Assists in corporate hardware and software inventory (SCCM)
Provides software and account technical support and repair as needed.
Assists in the recordkeeping of software licenses and an accurate media inventory
Remote access of PCs to assist users
Understanding and use of a ticket system (Summits own ServiceNow help system)
Provides PC and basic Network connectivity technical support and repair as needed.

Yêu Cầu Công Việc
Education and Experience:
A minimum of three year experience at a medium/large corporation with a working knowledge of Windows 10, TEAMS, Active Directory, PC imaging/troubleshooting, Service Desk ticketing system, and basic networking.
Skill and Abilities:
A minimum score of 20 on the Wonderlic Contemporary Cognitive Ability Test (If required)
Experience with all Microsoft applications (Office 365).
Possesses the ability to gather and analyze information and make decisions from a limited number of choices
Good problem solving / troubleshooting skills
Above average English communication skills (written and verbal) to communicate directly with end- users
Working hours:
During USA normal office hours, 8pm to 5am in Vietnam

Đồng phục
Du Lịch
Nghỉ phép năm
Chế độ bảo hiểm
Phụ cấp
Laptop
Đào tạo
Công tác phí
Chế độ thưởng
Tăng lương
Chăm sóc sức khỏe
Xe đưa đón
CLB thể thao
Phụ cấp thâm niên

Cập nhật gần nhất lúc: 2024-04-03 11:06:44