IT Site Infrastructure Support Technician - PC (Remote Work)

Summary/Tổng quan:

Report to IT Sites Infrastructure Manager.
This is a technical position responsible for the Site Infrastructure Support. Both computer and over the phone work with USA facilities (During USA normal office hours, 8pm to 5am in Vietnam). Primarily focused on PC technical support through Service Desk methods (electronic requested tickets and phone calls) and assisting with basic network and department tasks

Responsibilities and Duties:

Under the general supervision is responsible for the following tasks- locally, as well as remotely:
Assists in corporate hardware and software inventory (SCCM)
Other duties as assigned.
Assists in the recordkeeping of software licenses and an accurate media inventory
Remote access of PCs to assist users
Understanding and use of a ticket system (Summits own ServiceNow help system)
Provides PC and basic Network connectivity technical support and repair as needed.
Provides software and account technical support and repair as needed.

Education and Experience:

A minimum of three year experience at a medium/large corporation with a working knowledge of Windows 10, TEAMS, Active Directory, PC imaging/troubleshooting, Service Desk ticketing system, and basic networking.

Skill and Abilities:

Possesses the ability to gather and analyze information and make decisions from a limited number of choices
Experience with all Microsoft applications (Office 365).
Good problem solving / troubleshooting skills
Above average English communication skills (written and verbal) to communicate directly with end- users
A minimum score of 20 on the Wonderlic Contemporary Cognitive Ability Test (If required)

Working hours:

During USA normal office hours, 8pm to 5am in Vietnam

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Xe đưa đón, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2024-04-03 11:43:58