IT Staff

- Assist users with network connectivity issues and basic network troubleshooting.
- Infrastructure support: Installation/maintenance of the network, server, hardware, etc, to make sure all user computers are working well
- Support software applications, including operating systems, Microsoft Office Suite, and business applications.
- Troubleshoot and resolve hardware issues (PC, laptops, printers, scanners, etc.)
- Provide first- line technical support for end- users via phone, email, and ticketing system
- Document and track all support requests using the help desk ticketing system.
- Task/Project management: when has the requirement
- Monitor system performance and escalate complex issues to senior IT staff
- Administration & settlement infrastructure: equipment purchasing, monthly settlement, managing IT assets

- University degree
- Strongly supportive mindset
- Solid understanding of networking fundamentals and protocols (TCP/IP, DNS, DHCP, VLAN, routing, switching)
- From 3 years of experience in troubleshooting common problems related to hardware (PC, Laptop, Scanner, Printer), Software (Windows Server, Windows 10/11, MS. 365), and Network
- Good knowledge of Windows operating systems (Windows Server/ 10/11) and Microsoft Office Suite (MS 365)
- Ability to communicate well in English
Preferred Qualifications:
CCNA (Cisco Certified Network Associate) certification strongly preferred
Knowledge of remote support tools and techniques
Experience with Cisco networking equipment (routers, switches, wireless controllers)
Experience with cloud platforms (Microsoft 365, Google Workspace)

Attractive salary
8 days work from home in one month
Annual health checking
Social, Health, Unemployment insurance
Annual leaves, 2 summer days
International working environment
Various training courses

Cập nhật gần nhất lúc: 2025-08-08 14:10:03