CRITICAL TASKS
Safety and Security
Protect the privacy and security of guests and coworkers.
Policies and Procedures
Perform other reasonable job duties as requested by Supervisors.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Follow company and department policies and procedures.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Communication
Talk with and listen to other employees to effectively exchange information.
Exchange information with other employees using electronic devices (e.g., pagers and two- way radios, email).
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Provide assistance to coworkers, ensuring they understand their tasks.
Speak to guests and co- workers using clear, appropriate and professional language.
Assists Management
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Collaborate with management to formally recognize hourly employees&039; performance contributions.
Collaborate with management to develop and carry- out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores.
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Assist management in determining and administering appropriate disciplinary action for hourly employees.
Assist management in preparing and conducting performance reviews of hourly employees.
Listen to hourly employees&039; suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department- specific procedures such as food standards).
Serve as hourly employees&039; first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
Working with Others
Support all co- workers and treat them with dignity and respect.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Develop and maintain positive and productive working relationships with other employees and departments.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
Monitor the performance of others to ensure adherence to quality expectations and standards.
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost- savings.
Physical Tasks
Enter and locate work- related information using computers and/or point of sale systems.
Read and visually verify information in a variety of formats (e.g., small print).
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Problem Solving
Troubleshoot and resolve technical problems or issues related to computer software and systems.
Analyze, recommend, and implement process improvements.
Provide technical guidance and recommendations to resolve business problems.
Computer Hardware and Software
Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment.
Programming
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Personal Computer Support
Troubleshoot, modify, support, and maintain applications programs.
Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
Train or instruct users in the proper use of hardware or software.
Telecom
Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.
Advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
Consult with others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
