IT Supervisor

JW MARRIOTT - MARRIOTT RESIDENCES GRAND MARINA SAIGON
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Địa điểm làm việc
Quận 1, Hồ Chí Minh
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Mô tả công việc

CRITICAL TASKS
Safety and Security
 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
 Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Policies and Procedures
 Follow company and department policies and procedures.
 Protect the privacy and security of guests and coworkers.
 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
 Perform other reasonable job duties as requested by Supervisors.
Communication
 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
 Talk with and listen to other employees to effectively exchange information.
 Exchange information with other employees using electronic devices (e.g., pagers and two- way radios, email).
 Provide assistance to coworkers, ensuring they understand their tasks.
 Speak to guests and co- workers using clear, appropriate and professional language.
Assists Management
 Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.
 Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
 Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
 Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
 Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
 Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
 Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
 Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
 Assist management in preparing and conducting performance reviews of hourly employees.
 Collaborate with management to formally recognize hourly employees&039; performance contributions.
 Assist management in determining and administering appropriate disciplinary action for hourly employees.
 Listen to hourly employees&039; suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
 Serve as hourly employees&039; first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
 Coordinate tasks and work with other departments to ensure that the department runs efficiently.
 Collaborate with management to develop and carry- out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores.
 Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department- specific procedures such as food standards).
Working with Others
 Develop and maintain positive and productive working relationships with other employees and departments.
 Partner with and assist others to promote an environment of teamwork and achieve common goals.
 Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
 Support all co- workers and treat them with dignity and respect.
 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
 Monitor the performance of others to ensure adherence to quality expectations and standards.
 Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost- savings.
Physical Tasks
 Read and visually verify information in a variety of formats (e.g., small print).
 Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
 Enter and locate work- related information using computers and/or point of sale systems.
Problem Solving
 Troubleshoot and resolve technical problems or issues related to computer software and systems.
 Provide technical guidance and recommendations to resolve business problems.
 Analyze, recommend, and implement process improvements.
Computer Hardware and Software
 Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment.
Programming
 Troubleshoot, modify, support, and maintain applications programs.
Personal Computer Support
 Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
 Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
 Train or instruct users in the proper use of hardware or software.
Telecom
 Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.
 Consult with others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
 Advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.

Yêu cầu công việc

At least 2 years of related work experience
Able to communicate in English
Education Technical, Trade, or Vocational School Degree
At least 1 year in a similiar role

Quyền lợi

Competitive Salary and Benefits as Marriott International Standards
2 days off per week
"TakeCare" and professional working environment
Learning and Career development

Cập nhật gần nhất lúc: 2024-04-08 21:45:15

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JW MARRIOTT - MARRIOTT RESIDENCES GRAND MARINA SAIGON

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Thông tin chung

Ngành nghề
IT phần mềm
Cấp bậc
Trưởng Ca/ Giám Sát
Kinh nghiệm yêu cầu
Đang cập nhật
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
1
Hình thức làm việc
Làm theo ca
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
30/05/2024
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