IT Support Executive

To manage and support users (hardware/software):

Handle incidents within agreed service level agreements (SLAs)
Daily monitor incident management system, classify and modify all incidents in compliant with IT standards
Troubleshoot system and network problems and diagnose and solve hardware or software faults
Set up new users&039; accounts and profiles and deal with access issues
Follow up with the system development team on various systems issues
Provide first level support to requesters e.g. answering via support channel, incident management, phone etc.,
Install and configure computer hardware, operating systems and applications

Provide weekly incident reports to the department head
To manage IT assets (including regular maintenance and repairing):

Conduct internal audit and support Finance in bi- annual hardware and licence audit
Manage desktop, laptop, and mobile device in stock, software application licensing
Make sure software is up- to- date with the latest version
Make sure availability of backup equipment
Manage electric devices, power supplier, UPS etc.,
Deal with vendors for warranty, maintenance and repairs of all hardware, software, and services employed by the network and its applications
Manage mobile device and cell phone telecommunications including provisioning, assigning, managing, cell phone contracts, and phone numbers and subscription
Keep storage neatly and well- organized
Keep IT asset management up- to- date with precise data

Deploy improvements and fixes to the network and applications infrastructure
To purchase IT assets:

Deal with vendors for purchasing all hardware, software, and services employed by the network and its applications
Prepare purchasing requests for IT- related equipment & software
Receive and register new equipment from vendors
Support Finance in preparation of contracts and collect quotations

Provide monthly reports on new IT assets to department head and Finance

Yêu cầu công việc

Education: University degree/ College graduated, prefer in IT field
Self- motivated with strong team skills, a high degree of punctuality.
Good communication skills, patient personality.
Hard- working and good health.
Experience: 6 months- 1 year of working experience with IT Support/ IT Helpdesk position
Languages: Basic English IT language (good at reading and understanding, speaking and writing)

Our purpose is to make it easier to market real estate. For nearly 20 years, we have worked passionately to help realtors all over the world by delivering reliably image solutions and great marketing tools.
Joining us, you’ll have an opportunity to continue building your career in an international and successful company with market- leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.
Also, you will join a dynamic and international environment anchored in a strong company culture that encourages and fosters creativity, innovation, respect and equality. Our values- quality, credibility, openness, innovation, care, and passion – are based on a belief that we can make a difference – for each other and our clients. Our award- winning CSR policy and high employee ethics are proofs that we walk the talk.
We are a diverse crowd of doers and thinkers who work 24/7 from our offices in Denmark, Sweden and Vietnam, all of us towards the same goal – creating outstanding solutions and the best customer experience.
WHAT WE OFFER
Training activities are carried out both at a corporate as well as individual level.
We offer a competitive salary and benefit package including an attractive incentive plan, other activities like: Team building, company trip, Year End Party…that fit the selected candidate’s experience and qualifications.
Additional benefits include 13th and 14th month salary as per regulations set forth in our staff manual. Insurance contributions as regulated by the law.
We are looking to build a long- term relationship, and you will be part of a team that is in a very exciting development phase.
Besides fully participate in SHUI, we offer private health insurance including family members as per regulations set forth in our staff manual; Annual health check as well as meals (co- sharing) consumed in the company’s canteen.

Cập nhật gần nhất lúc: 2024-08-27 15:50:02