IT Support Executive

ABOUT ESOFT

At Esoft, we encourage all applicants from minorities, women, the people with disabilities and all other qualified applicants.

Esoft is one of the world’s leading real- estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.

Our customers are real estate agents and property- marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality. The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.

JOB DUTIES

To manage and support users (hardware/software):
- Monitor camera system and extract necessary data whenever it&039;s requested or needed
- Calibrate screens in production frequently or on- demand
- Daily monitor incident management system, classify and modify all incidents in compliant with IT standards
- Handle incidents within agreed service level agreements (SLAs)
- Troubleshoot system and network problems and diagnose and solve hardware or software faults
- Set up new users&039; accounts and profiles and deal with access issues
- Follow up with the system development team on various systems issues
- Install and configure computer hardware, operating systems and applications
- Provide first level support to requesters e.g. answering via Skype, incident management, phone etc.,
- Provide weekly incident reports to the department head
To manage IT assets (including regular maintenance and repairing):
- Make sure availability of backup equipment
- Deploy improvements and fixes to the network and applications infrastructure
- Keep IT asset management up- to- date with precise data
- Make sure software is up- to- date with the latest version
- Manage desktop, laptop, and mobile device in stock, software application licensing
- Manage mobile device and cell phone telecommunications including provisioning, assigning, managing, cell phone contracts, and phone numbers and subscription
- Conduct internal audit and support Finance in bi- annual hardware and licence audit
- Manage electric devices, power supplier, UPS etc.,
- Deal with vendors for warranty, maintenance and repairs of all hardware, software, and services employed by the network and its applications
- Keep storage neatly and well- organized

To provide instructions on the new systems and propose IT coaching:
- Develop IT coaching materials in the support area
- Propose and implement IT coaching/training activities in support area to other departments

To purchase IT assets:
- Provide monthly reports on new IT assets to department head and Finance
- Deal with vendors for purchasing all hardware, software, and services employed by the network and its applications
- Prepare purchasing requests for IT- related equipment & software
- Receive and register new equipment from vendors
- Support Finance in preparation of contracts and collect quotations

Yêu cầu công việc

Education:

College graduate, preferably in IT field

Professional Knowledge:

General IT knowledge
Windows and Mac operating systems

Supplementary Knowledge:

Basic knowledge of Network and Linux

Skills:

Functional Skills: CCNA, MCSE
Supplementary Skills:
Basic English IT language (good at reading and understanding; speaking and writing)
Communication skills

Personal Requirements (Attitude, Personality, Ability):

Long- term commitment
Demonstrates Esoft’s 6 core values: Open, Care, Credibility, Quality, Passionate, Creative thinker
Customer- oriented mindset

Experience:

2+ year in IT support

We are a diverse crowd of doers and thinkers who work 24/7 from our offices in Denmark, Sweden and Vietnam, all of us towards the same goal – creating outstanding solutions and the best customer experience.
Also, you will join a dynamic and international environment anchored in a strong company culture that encourages and fosters creativity, innovation, respect and equality. Our values- quality, credibility, openness, innovation, care, and passion – are based on a belief that we can make a difference – for each other and our clients. Our award- winning CSR policy and high employee ethics are proofs that we walk the talk.
Our purpose is to make it easier to market real estate. For nearly 20 years, we have worked passionately to help realtors all over the world by delivering reliably image solutions and great marketing tools.
Joining us, you’ll have an opportunity to continue building your career in an international and successful company with market- leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.
WHAT WE OFFER
We are looking to build a long- term relationship, and you will be part of a team that is in a very exciting development phase.
We offer a competitive salary and benefit package including an attractive incentive plan, other activities like: Team building, company trip, Year End Party…that fit the selected candidate’s experience and qualifications.
Besides fully participate in SIUIHI, we offer private health insurance including family members as per regulations set forth in our staff manual; Annual health check as well as meals (co- sharing) consumed in the company’s canteen.
Training activities are carried out both at a corporate as well as individual level.
Additional benefits include 13th and 14th month salary as per regulations set forth in our staff manual. Insurance contributions as regulated by the law.

Cập nhật gần nhất lúc: 2025-08-11 15:34:19