IT Support Lead

Job Summary:
As a member of SmartDev LLC, the IT Support Lead is considered a desktop support expert responsible for computer hardware, software, networking and peripherals. IT Support Manager acts as the first point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues.
Key Responsibilities:

Ensure security of data, network access
Resolves and closes incidents/service requests as per help desk procedures
Conducts hardware, software maintenance and support
Manage and operate Office365 services
Plan, organize, control and evaluate IT and electronic data operations
Maintenance Wired network and Wireless
Join in project team to support deploy Dev environment
Manage and maintain servers, data backup system schedules

Have knowlegde of web services like nginx, apache, proxy,…
Good command of English is essential
Have experience in network administration, LAN/WAN networking, load balancing, firewall device
At-least 2 years experiences as a System administrator (Linux) position
Have experience in Office365 Global admin
Have experience in Docker
Good understanding of virtualization platforms (Xen, KVM, Vmware,..)
Ability to write technical support, report documentation
Ability to write bash, powershell scripts

Nice to have

Worked under ISO 27001 standard
Certifications of CCNA, MCSA

Preferred:

Proactive and able to solve problem efficiently
Good at interpersonal communication skills
Understanding of customer satisfaction principles and practices
Ability to work under pressure
Willingness to work flexible hours when needed

Self-organize project team
Work with high profile multinational companies
13th salary
20 annual leave days alongside Vietnamese public holidays
Lunch Allowance
PVI Premium Healthcare System
Free Kindergarten for staff’s kids
Competitive Salary and career evolution based on your performance defined every year
Work on the latest technology
Good work environment and good colleague (parties, holidays, team building activities)
Always new challenge (Training provided)

Cập nhật gần nhất lúc: 2022-09-26 13:12:04