It Support Specialist

Company Benefits:- Salaries are reviewed & adjusted annually.- A long- term career at a Professional and Dynamic working environment.- Training to be provided locally and/ or internationally.Key Responsibilities:1. Technical Support & IT Services:- As part of the support team, provide 1st and 2nd line support for various systems and technologies, working closely with colleagues in Vietnam and globally.- Deliver daily ICT services, including:1st Level Support2nd Level SupportAccess Management- Register and classify incoming IT incidents, taking immediate action to restore failed services as quickly as possible. If no ad- hoc solution is available, escalate the incident to expert technical support teams.- Process IT service requests and ensure users are kept informed.- Collaborate with group ICT and external vendors to manage the implementation of new IT services and solutions.- Supervise the activation and provisioning of ICT services within the yard.2. IT Asset & Service Management:- Ensure that the database of IT assets (workstations, tablets, mobile phones, printers, plotters, etc.), standard software, and IT services managed for Vard Vung Tau is consistently updated and maintained.- Escalate issues to external service providers when needed to ensure efficient resolution of incidents and service requests according to agreed service levels.

Qualifications:
·Education:Bachelor’s or college degree in Information Technology or a related field.
·Experience:
Proficiency in ICT technologies, including:
· Hybrid Azure AD, Intune
· Microsoft 365 (M365)
· Windows OS (clients and servers)
Strong knowledge of ITSM processes based on the ITIL framework, including request, change, incident, and problem management.
·Skills & Competencies:
Proactive and responsible in handling tasks.
Strong command of English and Vietnamese (both written and spoken).
Ability to multi- task and prioritize work efficiently.
High attention to detail and accuracy.
Excellent problem- solving and analytical skills.
Customer- focused mindset with proactive support.
Self- learning capability and ability to train others.
Quick learner with the ability to absorb information rapidly.

- Tăng lương
- Chế độ thưởng
- Đào tạo
- Chế độ bảo hiểm
- Du Lịch
- Chăm sóc sức khỏe

Cập nhật gần nhất lúc: 2025-06-19 07:35:03