IT Support Supervisor

Key accountabilities
▪ Evaluating, presenting and discussing with line manager on Objective and Key Results (OKRs)/KPI method monthly and quarterly.
▪ Overviewing and updating CMDB is accurate and up to date.
▪ Creating, implementing and documenting in authorized change. Also attending CAB’s meetings when required.
▪ Troubleshooting incident report, updating information and restoring/delivering service request IT service(s) within OLAs.
▪ Working on flexible shift patterns (on called duty or onsite) to deliver 24/7 IT Managed services, with Customer service mindset, when required.
▪ Analysing, collaborating and resolving the root causes in problem task.
And not limited to
▪ Complying and contributing to IT policies, standards, SOP and guidelines.
▪ Acting as a team player with other internal departments/teams, on technical views, to offer and convince requester to follow best practice designing and continue improvement solutions.
▪ Self-studying and proposing valuable training courses (soft and hard skill) and technology trending to manager.
▪ Volunteering to conduct internal training and working with sharing knowledge spirit.
▪ Compliance with Conversation, Feedback and Recognitions (CFRs) method to build up company’s culture.
▪ Delivering acceptance into service into operational state.
▪ Assisting and contributing on-going projects if required.
▪ Communicating and networking with 3rd partner’s experts in escalated situations.

Yêu cầu công việc

Essential requirements
: Int&039;l certified or hand-on >= 3 years’ experience providing administrative and technical support to enterprise level clients
Cloud technologies, in at least TWO of the below areas
• Private:
(2) Microsoft Hyper-V: OS, SCCM…
(1) VMWare: ESXi, vSphere, vMotion, HA, DRS, FT, SRM…
(3) Other platforms.
• Public:
(1) Int’l provider: Azure, AWS, IBM, Google, Salesforce, Fujitsu…
(2) Local provider: CMC, Vietel, FPT, VNPT…

▪ Shuttle Bus from HCMC, Binh Duong, some areas in Dong Nai.
▪ Healthcare for individual; mobile phone allowance.
▪ Competitive income and 13th month salary.
▪ 15 annual leaves.
- Location: Dau Gia Industrial Zone, Thong Nhat Town, Dong Nai Province.
- Main working time: From 07h:30 – 16h:00, Mon to Fri.

Cập nhật gần nhất lúc: 2021-09-16 11:03:02