IT System Admin

Support users:
Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested.
Receiving support requests directly from users, via emails or hotlines, logging tickets to the ServiceDesk system, and confirming the reception of requests to users in a timely manner.
Document system problems and resolutions for future reference.
By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, scanners, photocopying machines, projectors and other IT devices.
Completing other technical tasks assigned by IT Supervisor/Manager and the Management.
Understanding IT Storage/Warehouse organizing. Ability to manage and maintain IT assets, IT accessories....
Network/System Administration:
Archive data of departments / offices, periodic cleaning of junk files
Monitoring system performance and making appropriate adjustments.
Management and operation of IT infrastructure (switch, router, server, video conference, etc...)
Manage all backup and restore systems.
Handle and troubleshoot the system when it is generated, ensuring the shortest recovery time.

Good knowledge in PC and other IT devices’ hardware/software/connectivity, including Windows/Linux operating systems, good skills in analyzing, diagnosing and trouble- shooting issues;
Strong knowledge of network and server operating systems, including Windows and Linux.
Have experience working on any Helpdesk or similar systems (example: ServiceNow, JIRA, ...);
Good time and task management skills, critical thinking skills, being able to work both independently and teamwork.
Familiarity with network protocols and technologies, such as TCP/IP, DNS, DHCP, VPN, and VLANs.
Have experience of tools like Excel, Power Point, Power BI, Power Automate, and Power Apps to write reports and analyze it.
Experience with virtualization technologies, such as VMware or Hyper- V.
Knowledge of security protocols and technologies, such as firewalls, intrusion detection/prevention systems, and access controls.
Having knowledge of MS Office 365, Microsoft 365, AD Azure, and virtualize system.

Professional and active working environment.
Social insurance, health insurance, unemployment insurance according to Labor Laws and Global Insurance according to Mitsubishi Elevator Vietnam.
International training according to Mitsubishi Elevator Vietnam.

Cập nhật gần nhất lúc: 2024-06-11 00:55:02