JOB PURPOSE:
Collect data in order to evaluate the network’s or system’s performance and help make the system work better and faster
Manage Infrastructure to ensure IT infrastructure works properly in Vietnam, at all sites for divisions: Genetics and Farm, Feed, Food Processing & Slaughterhouse & Joint- venture
Add users to a network and assign and update security permissions on the network
Train users on the proper use of hardware and software
Maintain network and computer system security and ensure that all systems are operating correctly
Install all network hardware and software and make needed upgrades and repairs
Solve problems when a user or an automated monitoring system informs them that a problem exists
ACCOUNTABILITIES:
Design, configure, and test computer hardware, networking software and operating system software.
Design integrated computer systems
Implement security measures for computer or information systems
Test internet performance
Test computer hardware and software performance
Design and implement DC, DR
Ensure required high availability of IT servers system
Respond to and resolve requests.
Prepares ad- hoc advice
Prepare input, reports for, ICT Manager and Business Unit Management
Collaborate with others to resolve information technology issues
Perform other related duties as required
Receive & resolve ticket and join in projects
Provide VIP IT support (case by case)
Provide technical support for computer network issues
Troubleshoot issues with computer applications or systems
Implement, monitor, and improve our 24/7 network operations, as well as our managed services.
Monitor use, capacity, and performance of network & systems
Coordinate and manage team resource allocation to facilitate optimal delivery service
Ensure required high availability of IT servers system
Maintain effective security/backup and disaster recovery processes and system
Ensure incident management protocols and process are effectively and consistently followed
Ensure IT assets are recorded, protected and refreshed to deliver the agreed SLA
EXPECTED RESULTS:
Report
IO team deliver KPI target
Design document
