IT Technical Coordinator L1 French speaking

Working in an international context, the IT Technical Coordinator collaborates closely with all the technical teams and performs various actions as part of the Maintenance in Operational Condition.
His / her usual tasks are :

Answering phone calls in English
Ticket analysis + handling when in scope of L1 team
Sending of reports and digital communication
Monitoring (ITSM tools, monitoring platforms, shared mailboxes)
Ticket processing + escalation when necessary
Performing daily checks

There are many possibilities of evolution perspectives.
He / she will have access to many tools widespread on the market : Service- Now, SAP, Datadog, Veeam, ESET, ...

English (TOEIC 700 or higher), French speaking is a plus
Bachelor&039;s or equivalent level in Computer Science
Good logical thinking, fast learner, reliable and proactive
Working experience in user support (Help Desk) or customer support

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-06-15 22:05:03