IT Technical Support (Có Tiếng Anh Cơ Bản)

Manage the company&039;s anti- virus software console, and handle various unexpected information security incidents with the Global security team.
Provide on- site IT support for local delivery center, including hardware, software, network, etc.
Responsible for managing and maintaining the company&039;s IT assets.
Participate in ISO- 27001, ISO27701 and ISO9001 audits of all delivery centers in China, participate in customer external audits, and provide improvement suggestions and technical support for the audit as a key and leading department.
Be responsible for network construction and maintenance of all delivery centers in China, such as switch, Firewall, VLAN configuration, VPN construction and maintenance, etc.
Participate in the development and implementation of solutions for the project team and client service department.
Windows/Mac/Linux computer deployment, desktop operation and maintenance and application support.
Manage various IT platforms and servers of the company, such as AD, Azure AD, O365 Admin, VPN, etc.
Be responsible for ServiceDesk, solve various requests according to SLA, and upgrade the request or problem to a higher level of IT support as a key user.
Conduct IT induction training and guidance for employees, and regularly organize IT skill training for employees.

Basic ability in oral and written English
Location: Floor 5, Viet A Tower, 9 Duy Tan Street, Dich Vong Hau Ward, Cau Giay Distric, Hanoi.
Desktop support skills in Windows and Apple Mac
General understanding and configuration of LAN & WAN networking principles
Experience with end- user support
Knowledge of Active Directory, O365 and others in user management level
Have a certain understanding of information security and the ISO27001 system
Working time: 8:00 – 17:00, 1 hour lunch break;
Excellent customer service skills
Basic knowledge of IT asset management

Competitive salary range (up to 1000$);
12 annual leave, once salary review per year;
100% salary during 2- month probation;
Social insurance premium is based on 100% gross salary;
Dynamic working environment, free style wearing;

Cập nhật gần nhất lúc: 2024-01-05 13:00:25