It Technical Support Supervisor - Dong Nai

Lead a team of IT support staffs to provide IT servicesto end- users at TTI&039;s factories in Dau Giay, Dong Nai and other locations whenrequired.
Troubleshoot incidents, update information, andrestore/deliver IT service requests within Operational Level Agreements/ServiceLevel Agreements, following ITSM best practices.
Monitoring and updating CMDB to ensure IT inventoryaccuracy and up- to- date.Manage and monitor IT assets and software license management.
Evaluating, presenting and discussing with line manageron Objective and Key Results (OKRs)/KPI method in a regular basis.
Compliance with Conversation, Feedback and Recognitions(CFRs) method to build up company’s culture.
Complying and contributing to IT policies, standards, SOPand guidelines.
Provide training and guidance to users on IT policies andbest practices, promoting knowledge sharing culture.
Perform ad- hoc support as assigned
Collaborate with other IT department, users and vendorsto ensure optimal performance and security of IT systems and devices.
Participate in and contribute to IT- related projects andinitiatives, in alignment with the goals and objectives of the organization.
Research and offer in- dept technical solutions forcomplex problems or projects.

An above average ability to read, write, and speak English is required
Demonstrated ability to learn new technology.
Knowledge of ITIL processes, such as incident, problem, andchange management, is preferred.
Strong sense of responsibility, continuous improvement and able workindependently.
Certificate in ITIL, MCSA, PMP or CCNA is a plus
Team player with good interpersonal, communication and organizational skills.
With experience in Manufacturing Industrial Background and new office/siteinfrastructure setup.
Excellent communication, customer service, and problem solving skills
Minimum 6 years of IT experience and at least 2 years in a supervisory or team lead role, with working experience in the administration of computer operating systems, troubleshooting technical problems in asophisticated IT environment, and supporting IT projects.
Degree in Information Technology / Computer Science orequivalent.
Having experience working in a manufacturing environment is an advantage.

- Nghỉ phép năm
- Laptop
- Xe đưa đón
- Chăm sóc sức khỏe
- Chế độ bảo hiểm
- Tăng lương
- Phụ cấp

Cập nhật gần nhất lúc: 2024-06-24 07:35:03