IT Workplace Engineer English

Job Summary:

The IT Workplace Engineer is responsible for designing, implementing, and maintaining the IT workplace infrastructure, including end- user devices, collaboration platforms, and productivity tools. This role ensures employees have a reliable, secure, and efficient IT environment to perform their work.

Key Responsibilities:
End- User Device Management:

Manage device lifecycle, including procurement, imaging, patching, and decommissioning.
Implement and support endpoint management tools (e.g. SCCM,..).
Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals.

Collaboration & Productivity Tools:

Support and optimize tools like Microsoft 365, Teams.
Ensure seamless integration and user experience across platforms.

Workplace Infrastructure:

Maintain and support meeting room technologies (AV systems, conferencing tools).
Assist with network connectivity issues (Wi- Fi, VPN, LAN) in collaboration with the network team.

Security & Compliance:

Ensure compliance with IT policies and regulatory requirements.
Enforce endpoint security policies (antivirus, encryption, access control).

User Support & Training

Create documentation and conduct training sessions for end users.
Provide Tier 2/3 support for escalated IT issues.

Project Participation:

Contribute to IT projects related to digital workplace transformation.
Evaluate and recommend new technologies to improve user experience.

Team & Vendor Management:

Manage third- party vendors and service providers to ensure SLAs and KPIs are met.
Lead and mentor a team of workplace engineers, support analysts, and service desk staff.

Service Delivery & Support:

Drive continuous improvement in ITSM processes (e.g., request fulfillment, problem management).
Ensure high availability and performance of workplace systems and tools.
Oversee end- user support services, including service desk operations and incident management.

Technology & Infrastructure Oversight:

Manage lifecycle of end- user devices (laptops, desktops, mobile devices).
Ensure meeting room technologies and office IT infrastructure are modern, reliable, and user- friendly.
Oversee collaboration platforms (Microsoft 365, Teams, Zoom, etc.).

Yêu cầu công việc

Good communication skills both written and oral in English.
Proven experience managing cross- functional teams and vendors.
Excellent communication, and stakeholder management skills.
Bachelor’s degree in Information Technology, Business Administration, or related field.
Strong technical, analytical, and engineering competencies with hands- on experience in managing workplace and infrastructure environments.
7- 9 years of experience in IT.
Strong knowledge of workplace technologies, ITSM frameworks (e.g., ITIL), and modern collaboration tools.
Experience in IT documentation and IT facilities roll out.

High- resolution laptop and monitor provided for work.
Performance bonus plan.
PVI Healthcare Insurance for all employees
PVI Healthcare Insurance for family
Quarterly/project kickoff team- building budget.
Moon cake, Tet Gift
Employee referral bonus: 2,000,000 – 10,000,000 VND (depending on level/role).
Annual company trips / Climbing club / Year- end party.
Learning and certification support.
Value- oriented, international working environment with a flexible culture.
13th- month salary calculated based on actual working time at INNOTECH.
Monthly birthday parties with cake/gifts and an additional paid day off.

Cập nhật gần nhất lúc: 2025-08-28 13:25:02