IT Workplace Engineer Senior, English

Job Summary:

The IT Workplace Engineer is responsible for designing, implementing, and maintaining the IT workplace infrastructure, including end- user devices, collaboration platforms, and productivity tools. This role ensures employees have a reliable, secure, and efficient IT environment to perform their work.

Key Responsibilities:
End- User Device Management:

Manage device lifecycle, including procurement, imaging, patching, and decommissioning.
Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals.
Implement and support endpoint management tools (e.g. SCCM,..).

Collaboration & Productivity Tools:

Ensure seamless integration and user experience across platforms.
Support and optimize tools like Microsoft 365, Teams.

Workplace Infrastructure:

Assist with network connectivity issues (Wi- Fi, VPN, LAN) in collaboration with the network team.
Maintain and support meeting room technologies (AV systems, conferencing tools).

Security & Compliance:

Enforce endpoint security policies (antivirus, encryption, access control).
Ensure compliance with IT policies and regulatory requirements.

User Support & Training

Create documentation and conduct training sessions for end users.
Provide Tier 2/3 support for escalated IT issues.

Project Participation:

Contribute to IT projects related to digital workplace transformation.
Evaluate and recommend new technologies to improve user experience.

Team & Vendor Management:

Manage third- party vendors and service providers to ensure SLAs and KPIs are met.
Lead and mentor a team of workplace engineers, support analysts, and service desk staff.

Service Delivery & Support:

Oversee end- user support services, including service desk operations and incident management.
Ensure high availability and performance of workplace systems and tools.
Drive continuous improvement in ITSM processes (e.g., request fulfillment, problem management).

Technology & Infrastructure Oversight:

Oversee collaboration platforms (Microsoft 365, Teams, Zoom, etc.).
Ensure meeting room technologies and office IT infrastructure are modern, reliable, and user- friendly.
Manage lifecycle of end- user devices (laptops, desktops, mobile devices).

Yêu cầu công việc

Good communication skills both written and oral in English.
Excellent communication, and stakeholder management skills.
Bachelor’s degree in Information Technology, Business Administration, or related field.
Experience in IT documentation and IT facilities roll out.
7+ years of experience in IT.
Proven experience managing cross- functional teams and vendors.
Strong knowledge of workplace technologies, ITSM frameworks (e.g., ITIL), and modern collaboration tools.
Strong technical, analytical, and engineering competencies with hands- on experience in managing workplace and infrastructure environments.

Employee referral bonus: 2,000,000 – 10,000,000 VND (depending on level/role).
Moon cake, Tet Gift
Performance bonus plan.
Quarterly/project kickoff team- building budget.
PVI Healthcare Insurance for all employees
High- resolution laptop and monitor provided for work.
Annual company trips / Climbing club / Year- end party.
Value- oriented, international working environment with a flexible culture.
13th- month salary calculated based on actual working time at INNOTECH.
Learning and certification support.
Monthly birthday parties with cake/gifts and an additional paid day off.
PVI Healthcare Insurance for family

Cập nhật gần nhất lúc: 2025-08-19 19:30:03