Japanese Front Office Supervisor/日本人受付スーパーバイザー

* Main responsibilities of Front Office:
- Assist in executing all operational procedures of the Front office department.
- Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
- Inform your Manager of any system problems, health or safety hazards, faults, repairs, cleaning needs and accidents .
- Suggest any improvements that could be made to improve existing systems and procedures
- Induct new staff into the team, department and hotel following the guidelines. Ensure that all staff under your control carries out their duties in accordance with the SOPs
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
- Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency
- Assist guests in checking in, checking out and any acceptable requests they may have
- Performs any duties related to the department and assists other departments whenever necessary.
- Responsible to follow hotel rules and regulations, maintains a friendly, neat and professional image to guests and colleagues.

- Service mindset, positive attitude, problem solving ability
- Japanese citizen or Japanese candidate who are living in Hanoi (Japanese Student with DH visa can be considered)
- Bachelor Degree of subject relate to Hospitality Management
- Good command of spoken and written English/ Vietnamese with strong computer skills
- Organize and time management skill
- At least 3 year experience related to the title/position at oversea

- Visa & Work Permit expense borne by the hotel
- Attractive salary and benefits for successful candidate
- Housing allowance
- Extra Healthcare insurance borne by the hotel
- Leave: 1.5 Day off/week; 14 Annual Leave/year & Public Holidays as per Vietnamese Law
- Duty meal provided by the hotel (either Western restaurant or Canteen)
- Compulsory insurance as per Vietnamese Law borne by the hotel
- Free laundry for hotel uniform

Cập nhật gần nhất lúc: 2024-03-08 11:20:13