About Company
Company is a B2B information services firm that serves the world&039;s top business professionals, by enabling them to gather real- time information and insights from industry experts across various markets, industries, and regions.
Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge- sharing platform in the world.
About The Role
As a Manager in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them and lead a team of Associates and Senior Associates.
Your key responsibilities shall include:
Provide opportunities for project management skill enhancement to Associates involved in custom recruitment research.
Foster the development of Associate&039;s core research skills by imparting commercial acumen, sales techniques, and effective time management strategies while reinforcing custom recruitment methodologies.
Uphold clients’ best interests throughout collaboration, ensuring the confidentiality and security of their data and information.
Regularly engage with experts to screen and validate their expertise and suitability for specific projects.
Demonstrate critical thinking and agility in conducting high- level research on industries and companies, ensuring the selection of experts with the most relevant experience and knowledge to address clients’ inquiries.
Offer mentoring opportunities to Associates capable of custom recruitment research and project management, aiming to cultivate multi- disciplinary skills and prepare them for advancement.
Analyze client project briefs to identify knowledge gaps and conduct comprehensive industry and company research to pinpoint the most relevant experts.
Requirements
Fluent English is a must; Native Japanese or fluent Japanese is highly essential.
A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value.
Skilled in sales, time management & prioritization, negotiation, and professional communication skills.
2+ years of experience in the information service industry, experience in manager/leader role is a big plus.
