{Jiva Hoa Lu Resort - Ninh Binh} Guest Relation Officer (must speak fluently English)

Ensure all guests complaints are handled promptly and completely
Demonstrate thorough knowledge, be open to offer any improvement solution on all hotel products, services, policies...
Assist in the translation/ interpretation for all departments
Coordinate the services and special facilities provided to extended stay guests
Anticipate guests/ needs and requests
Meet and greet VIP guests upon arrival.
To manage, supervise and coordinate the daily operation of the front desk and ensure that all reception and cashiering procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
Be visible in the hotel lobby and other public areas, especially check in and check out time. Greeting and escorting all guests

- Must speak, listen, write fluently in English
- Good interpersonal skills
- Attention to details

Salary: highly competitive
Health Insurance & other benefits according to Company policy

Cập nhật gần nhất lúc: 2024-03-10 12:10:47