{Jiva Hoa Lu Resort - Ninh Binh} Guest Relation Officer (must speak fluently English)

Coordinate the services and special facilities provided to extended stay guests
To manage, supervise and coordinate the daily operation of the front desk and ensure that all reception and cashiering procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
Anticipate guests/ needs and requests
Assist in the translation/ interpretation for all departments
Demonstrate thorough knowledge, be open to offer any improvement solution on all hotel products, services, policies...
Meet and greet VIP guests upon arrival.
Be visible in the hotel lobby and other public areas, especially check in and check out time. Greeting and escorting all guests
Ensure all guests complaints are handled promptly and completely

- Good interpersonal skills
- Attention to details
- Must speak, listen, write fluently in English

Health Insurance & other benefits according to Company policy
Salary: highly competitive

Cập nhật gần nhất lúc: 2025-11-14 10:05:03