{Jiva Hoa Lu Resort - Ninh Binh} Tuyển Dụng Trưởng bộ phận Tiền sảnh / FOM

• Health and Safety: Ensure compliance with health, safety, and security protocols at the front desk area.
• Problem- Solving: Address and resolve guest and operational issues effectively, seeking opportunities for continuous improvement.
• Upselling: Encourage and support front desk staff in upselling room upgrades and additional services to enhance guest experiences.
• Reservations Management: Manage room reservations, monitor occupancy, and maximize room revenue through effective room inventory management.
• Guest Service Excellence: Lead by example in providing exceptional service to guests, addressing their needs, and resolving any concerns promptly.
• Collaboration: Work closely with other departments to ensure smooth communication and coordinated efforts for guest satisfaction.
• Check- In and Check- Out: Oversee the check- in and check- out processes, ensuring accuracy, efficiency, and adherence to brand standards.
• Guest Relations: Foster positive relationships with guests, addressing inquiries, special requests, and feedback to enhance their experience.
• Financial Transactions: Oversee the accurate processing of guest payments, deposits, and billing, while maintaining security measures.
• Reporting: Prepare regular reports on guest satisfaction, occupancy rates, and operational performance for senior management.
• Training and Development: Provide ongoing training to front desk staff, equipping them with the skills and knowledge to excel in their roles.
• Shift Scheduling: Develop and manage staff schedules to ensure adequate coverage and operational efficiency.
• Team Leadership: Supervise and mentor the front desk team, ensuring a cohesive and professional guest service experience.

Proficiency in front office management software and Microsoft Office Suite.
Bachelor‘s degree in Hospitality Management or related field (relevant experience may be considered in lieu of a degree).
Strong guest service orientation and excellent interpersonal skills.
Exceptional leadership, communication, and problem- solving abilities.
5 years of progressive experience in front office operations, with a minimum of 2 years in a supervisory or managerial role.
Experience within the luxury hospitality industry is a plus.

Excellent career growth and professional development opportunities in the luxury hospitality industry.
Full social, health, and unemployment insurance in accordance with Vietnamese labor law.
Annual leave, festive holiday benefits, and exclusive welfare programs of a 5- star resort.
Attractive & competitive salary package with performance- based bonus.
Complimentary duty meals, uniform, and accommodation support (if required).

Cập nhật gần nhất lúc: 2025-10-18 19:00:04