Junior Customer Service Officer

As a customer service officer, you will fully support the sales team in the sales administration aspect as required. The sales team fronts all direct engagements with the company’s clients and you will often be the main contact point on administrative and follow- up matters. The tasks assigned will develop and cultivate some technical understanding of sales processes and some elements of customer negotiation. While you will be not required to make major negotiation decisions, the company encourages each employee to grow in his or her role and try new role(s) at a comfortable pace.
Your key responsibilities include:
- Engage with customers and request for follow- up information as necessary
- Attend to customer enquiries and resolve them with initiative
- Assignment as the main contact point on sales administration matters with customers
- Verify invoices, track payment schedules
- Clarify discrepancies in client’s documentation and ensure full compliance
- This role is performed in a global setting. There will be elements of international exposure.
- Travel may be required in rare cases
- Maintain the database of secured contracts, ensuring it is consistently updated
- Device registration, verification work of assets and liaison with international Registries

- Skills/competencies & Preferred Characteristics
- Knowledge of Microsoft office applications (Excel, Word, Powerpoint)
- Strong conviction to deliver results and resolve matters
- Strong experience and knowledge of the industry’s practices, document control, sales and customer relationship management is a bonus
- Good command of English Language & Vietnamese Language
- Willing to travel
- All necessary in- house training, supervision and guidance will be provided for less experienced staff
- Having good command of Chinese Language is a bonus
- Flexibility to learn and adapt in a fast pace environment
- Highly respects the ethos of teamwork and driven to work objectively as a member of the team
- At least 1 year relevant working experience in Customer Service duties (B2B will be preffered)
- Driven by good work ethics

- Other benefits as stated in Vietnamese Labor Law;
- Performance review twice a year;
- Monthly Gross Salary will be 100% for insurance and income tax purposes;
- Great allowances (parking, birthday, happy hours, promotion…);
- Premium Healthcare;
- Training opportunity: both technical and soft skills to develop your career path;
- Outing/team- building activities (company trip, sports club…);
- 18 days off in a calendar year;
- Performance Management – Assess based on the Company&039;s Performance Management Plan annually;
- Probation Period: Two (2) Months with 100% monthly gross salary;

Cập nhật gần nhất lúc: 2025-07-15 18:10:02