Junior Helpdesk Engineer

ABOUT US
Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world- class customer experiences faster, easier, and more efficiently.
Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.
ABOUT POSITION
Join our IT team as a Junior Service Desk Staff member and be at the heart of our technology operations. In this exciting entry- level role, you&039;ll work closely with our experienced IT engineer, gaining hands- on experience and valuable skills. You&039;ll manage IT assets, provide first- line support to end- users, and help ensure the smooth execution of company events. This position offers a fantastic opportunity to learn and grow within a supportive team environment while making a real impact on our IT operations. We are looking for individuals who are passionate about technology and eager to advance your career in IT

Software and Hardware (Asset) Management
Ensure all processes are followed in accordance with IT policies and stakeholder requirements, including coordination with Finance, HR, Legal, and other departments.
Oversee the full lifecycle of IT assets, including procurement, onboarding, management, usage analysis, renewal, and retirement of assets when they are no longer needed.
End- User Support (Level 1)
Escalate more complex issues to higher- level support (Level 2, 3) as necessary, ensuring a smooth handoff and timely resolution.
Serve as the first point of contact for end- user requests, responding promptly and resolving issues within your scope of knowledge.
Guidelines Documentation
Ensure guidelines are accessible and easy to understand for both employees and IT/Security staff, promoting proper usage and best practices.
Develop and maintain clear, concise documentation for all tools under IT management.
Company Event Support
Set up and manage IT equipment to ensure smooth execution of events, addressing any technical issues that may arise.
Provide IT support for company events, both internal and external, held at the office or other venues.

Yêu cầu công việc

Basic knowledge of IT hardware and software management.
Willingness to learn and adapt in a dynamic work environment with open- minded, eager to learn and grow.
Have experience in a Service Desk or technical support environment.
Experience in administrative roles for common cloud- driven technologies, including cloud- based applications (SaaS), project management tools, collaboration platforms, and productivity suites.
Good at English in communication skills including oral and written.
Problem- solving skills with a proactive approach to issue resolution.
Strong communication skills and ability to work collaboratively with cross- functional teams.
Familiarity with working on Windows, macOS, or Linux- based distributions.

At Katalon, we bring together self- starting, open- minded, and talented people while actively promoting a transparent and growth- enabling working environment. But don’t just take our word for it. Take a better look below!

Statutory Compliance: Labor compliance with local regulations that ensure employee security.
Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
Work Facilities & Accommodation: Top- notch equipment, supportive allowances, and A- class facilities.
Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.
Well- being & Work- life Balance: Staying healthy through comprehensive health plans and generous paid leaves.

Katalon is proud to be an equal- opportunity employer
. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.

Cập nhật gần nhất lúc: 2024-09-13 17:45:03