Why you&039;ll love working here:
English training programs
Young, dynamic international working environment
Competitive compensation and benefit package
Job Description:
Service Desk Specialist has primary day- to- day support responsibility for the company information systems and software applications support. This includes end- user support, service desk activities, problem resolution both on- site and remotely;
Service Desk Specialist works closely with IT partners including contractors, IT members of the company, region, global and users to provide solutions to immediate problems as well as working on ongoing projects and support. This includes gaining and maintaining knowledge expertise in software and hardware applications, systems support techniques, support procedures and contingency planning;
Good communication and writing skills, as well, as good rapport with people and ability to handle stressful circumstances is required
Service Desk Specialist is expected to project a strong company image by providing and promoting loyalty, dedication, presentation and professionalism through close interaction and direction with all staff members, customers and management.
Your role & responsibilities:
Create and update documents and knowledge articles.
Develop proactive solutions and document instructions and procedures to reduce routine calls to the Service Desk;
Participate in projects for improving the effectiveness and goodwill of the IT Section;
Mobile device support, security, and maintenance (if applicable)
Perform other reasonable duties as required.
Directly monitor, receive and resolve the required issues on the Service Desk system as specified in the SLAs- Service- Level Agreements; Actively troubleshoot technical problems by taking fullownership until an issue is resolved. Communicate technical solutions to peers, managers, andacross the organization as needed;
Cross- train with other members of the IT section/ IT sub- contractors;
Assist in maintaining inventories of all equipment and software and establish standard configuration and operating procedures;
Install and maintain operating systems and application software on users&039; computers;
Ensure the accuracy and integrity of IT assets and software licenses;
