[Kate Space New York - Lotte Hà Nội] Retail Assistant - Trợ Lý Bán Lẻ

Sales/ Customer Service
Working Location: Trung tâm thương mại Lotte Hà Nội, khu đô thị Nam Long, Phường Phú Thượng, Quận Tây Hồ, TP. Hà Nội

Apply company’s service standards daily – Greet and attend to customers in a courteous and helpful manner, Smile and Thank customers during each transaction, provide After- Sales Service.
Work with team to achieve sales target.
Complete transactions on POS system &control daily cash- in & cash- out.
Provide the highest level of customer service.
Keep up- to- date store information and product knowledge and sell and promote merchandise and services of the store.
Practice complementary sales (i.e., recommend tie to go with shirt)

Stock Control:

Assist in physical stock- taking.
Return any damaged stock according to procedures.
Receiving and check quantity, quality, sizes and price tags of stock.
Check stock daily to ensure that shelves are well- stocked and replenish stock whenever necessary.

Housekeeping and Merchandise Display:

Ensure that merchandise on display is neat and orderly.
Keep sales area clean and tidy, pick up/ dispose (any) litter.
Keep the showcases and fixtures (including and storeroom,) clean and tidy; clean/ dust, merchandise to keep them looking new andclean.
Assist in promotion/ festive merchandise display.

Security:

Always be alert of suspicious characters; report any shop- lifting to superior/ security officer.Carry out changing room control procedures.

Market & Customers’ Information:

Feedback to superior onthe demandof merchandise.Feedback on customer comments regarding quality, usage, prices etc.

Administrative Procedures

Understand and handle customer’s request of issuing invoice & tax refund.
Any other duties as and when assigned by the company.
Complete necessary forms such as Repeat Order Requisition Form, Out of Stock Form,DailySales Record etc.
Replenish stationery supplies (bags, wrapping paperetc)

Excellent knowledge of relating with clients and associates in a positive, professional and polite way.
Commendable customer service skills with exceptional planning and organizational dexterity at all levels;
Outstanding practical experience in a retail, luxury fashion and customer service oriented environment.
Analytical ability and teamwork spirit.
Being able to work on shift, weekends and public holidays when required;
At least High School diploma;
Proficiency with the use of Ms Word and Excel in addition to accurate understanding of UPC information and price tag.

Working Location: Trung tâm thương mại Lotte Hà Nội, khu đô thị Nam Long, Phường Phú Thượng, Quận Tây Hồ, TP. Hà Nội

Insurance according to the regulations
13th month salary
Annual Leaves
Discount employee card
Rewards, salary increases.
Meal allowance
Health care insurance, accident insurance, premium health card 24/24

(We contact qualified candidates only)

Cập nhật gần nhất lúc: 2024-03-27 11:10:31