[Kcn Song Than] Senior Technical Support Engineer & Trainer (Forklifts/ Crane)

Do troubleshooting issues, answering technical questions, and providing timely solutions to ensure optimal equipment performance at end user sites.
Strengthen the trust & loyal program for end user though service quality with Service Partner (SP)
Translate & edit service manual into Vietnamese when requirements
Initial diagnostic or testing trucks with SP when needed.
To attend monthly technical meetings with the regional team and factory
Align with Service Partner for all aftersales activities deploy in Vietnam.
Maintain technical history records for complex problems
Communicate with factory for update all warranty policy, models change…
Spare parts forecast with SPP for prompt response to service orders.
Support warranty claims, repair request from customer channels to SP
Maintain for all trucks in the local warehouse in good condition.
Coordinate with appropriate departments for PDI.
Product & user application training / demo for Dealers / Sub Dealers / End users.
Monitor, evaluate and do CIP for service CSI for Dealers.

At least a bachelor degree holder
Able to communicate in English (speaking and written)
Good communication / interpersonal skills
Willing to travel
Preferable candidates from same industry
Have at least 3 years of relevant experience
Able to work independently

Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Ngành nghề: Cơ khí / Ô tô / Tự động hóa
Kinh nghiệm: 3 Năm
Địa điểm: Bình Dương
Bonus: TET bonus and Variable bonus (typically 1 month of basic salary)

Yêu Cầu Công Việc

Have at least 3 years of relevant experience
Good communication / interpersonal skills
Preferable candidates from same industry
Able to work independently
Willing to travel
At least a bachelor degree holder
Able to communicate in English (speaking and written)

Bonus: TET bonus and Variable bonus (typically 1 month of basic salary)

- Chăm sóc sức khỏe
- Chế độ bảo hiểm
- Tăng lương
- Chế độ thưởng
- Du Lịch
- Đào tạo

Cập nhật gần nhất lúc: 2025-05-25 00:10:05