Key Account Executive

PCA is looking for a Key Account Executive in HCMC Office. You will play a vital role in managing our client relationships, ensuring their satisfaction, and facilitating smooth communication between clients and internal departments.
Responsibilities:

Provide guidance to clients regarding capital contribution for their companies and ensure follow- up on related matters.
Prepare and deliver legal documents pertaining to clients&039; companies.
Monitor personal and group email accounts daily to stay updated on client communication.
Handle customer inquiries and requests via emails, phone calls, and WhatsApp messages.
Collaborate with other departments to assist in tasks as needed.
Draft and send emails to clients in adherence to guidelines provided by superiors.
Offer support to clients on various bank- related issues such as internet banking login problems and preparing necessary documents for international payments.
Proactively engage with customers on annual holidays to send gifts and maintain positive relationships.
Review and provide feedback on emails drafted by other members of the Operations team.
Perform other tasks assigned by superiors.
Coordinate the delivery and receipt of working documents to and from clients as necessary.
Assist in preparing bank documents required for opening company bank accounts for clients.
Receive and address customer complaints and problems promptly then forward them to relevant departments.

Requirements:

At least 1- 3 years of experience in customer service or account management
Attention to detail and accuracy in handling documentation.
Proficient in Microsoft Office (Word; Excel;...)
Fluent in English (both written and spoken) with professional email writing skills.
Highly motivated self- starter with the ability to multitask and complete assignments within time constraints and deadlines.
Excellent communication and organizational skills
Bachelor&039;s degree in English Studies; Business Administration, or related field preferred.

Benefits:

Annual salary review based on individual&039;s and team’s performance
Customers are almost all foreigners who come from diverse cultures.
Professional, dynamic, modern workplace
Competitive salary, monthly bonus negotiated according to skills and experience
Daily fruit snack benefit, providing employees with a bowl of fresh fruit every afternoon

Working time:

Lunch break 12:00 – 1:30PM
Saturday: 8AM – 5:30PM of the first and third week monthly.
Monday to Friday: 8AM – 5:30PM

Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-03-24 05:40:44