Key Account Manager

Key Relationships: Customer Solutions organization, operations group

Main Focus of this Position:

To oversee the relationship’s of the company with its most important clients. Responsible for obtaining and maintaining long term key customers by comprehending their requirements.
The ideal candidate will be be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.
The goal is to contribute in sustaining and growing our business to achieve long-term success.

Decision-making/Freedom to Act: To be determined Responsibilities

Specific Responsibilities:

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Qualifications & Experiences

• BSc/BA in business administration, sales or relevant field 

• Proven experience as key account manager, and developing sales with large clients.

• Experience in sales and providing solutions based on customer needs in the 3PL or logistics sector (ideally).

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

• Excellent organizational skills

• Ability in problem-solving and negotiation

Functional Competencies

Relationship Building

• Effectively creates and stimulates good external relationships with customers

External awareness

• Recognizes and capitalizes on the trends and events with clients  organizations and general market insights that affect business outcomes

Customer Orientation

• Be able to work closely with customers and translate their needs and to ABA
Openness of Communication

• Encourages open discussion of different ideas and views, welcomes and solicits feedback

Driving Results

• Translates business goals into well-defined performance plans for the organization

Other Requirements

- Able to “buy in” to the ABA culture
- Good English skills, along with Fluent Vietnamese
- High energy and a willingness to meet with clients when they call