We are looking for a dynamic and results- oriented Key Account Manager (KAM) to join our team. In this role, you will be responsible for managing a portfolio of key manufacturing business accounts on the AROBID B2B e- commerce platform, focusing on maximizing customer satisfaction and business value. You will work closely with clients to optimize their online presence and drive business growth through the platform.
RESPONSIBILITIES:
Customer Support and Success: Act as the main point of contact for support requests, working closely with the Customer Service team to resolve issues promptly.
Performance Optimization: Monitor account KPIs, analyze efficiency, and propose improvements to enhance customer experience.
Relationship Maintenance: Manage assigned key accounts, ensuring high satisfaction and engagement. Proactively connect, regularly assess performance, and address challenges. Support optimizing stores, improving conversion rates, and expanding the market.
Customer Management: Receive VIP customer groups from the BD Team, onboard and maximize customer value, ensuring they clearly understand how to use the AROBID platform to optimize business operations and user experience.
Cross- functional Collaboration: Coordinate with internal departments (product, marketing, operations) to improve service quality and develop sustainable customer management strategies.
REQUIREMENTS:
Bachelor&039;s degree in Economics, Business Administration, Commerce, or related fields.
Minimum of 5- 10 years of experience working with large enterprise customers in account management or B2B sales, preferably with experience on B2B e- commerce platforms or digital solutions supporting business.
In- depth knowledge of B2B e- commerce, business behavior, and customer experience optimization strategies.
Professional communication, presentation, and negotiation skills; sharp analytical thinking with the ability to provide data- driven optimal solutions.
Excellent customer relationship management skills, with the ability to work with large manufacturing enterprises and develop long- term relationships.
Proficient in Microsoft Office and customer management tools (CRM, account management), with the ability to analyze data and present strategies.
Unique benefits:
Engaging company activities: Company trips, team- building events, regular internal events (including live music performances!), and access to company- sponsored badminton courts.
Join a strong winning- spirit team of creating new business platforms for Vietnam and SEA.
Social insurance coverage upon signing your employment contract.
13th- month salary (applicable from the probationary period).
Company- provided equipment.
Generous leave policy: 12 annual leave days plus all Vietnamese public holidays.
Well- stocked pantry: tea, coffee, snacks, microwave, etc.
