Khách sạn Sheraton Hà Nội tuyển dụng Assistant Food And Beverage Manager

Assisting in Food and Beverage Operations:

Responds promptly and proactively to address employee concerns
Motivates and encourages staff to resolve guest and employee- related issues
Utilizes coaching skills across the property
Provides outstanding customer service to all employees
Creates and fosters a motivating, empowering, and team- oriented environment focused on continuous improvement and excellent customer service
Demonstrates self- confidence, energy, and enthusiasm

Ensuring Exceptional Customer Service:

Takes ownership of guest complaints/problems until they are resolved or addressed by the appropriate manager/employee
Delivers excellent customer service
Follows up to ensure complaints have been addressed to the guest&039;s satisfaction
Sets high service expectations for all guests, both internal and external
Responds quickly and proactively to address guest concerns
Understands and upholds the brand&039;s service culture
Develops relationships with guests to build a loyal customer base, both internally and externally

Additional Responsibilities:

Complies with all corporate accounting procedures
Assists the General Manager as needed with the annual Quality audit

Fluent in English.
High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR 2- year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1- year experience in the food and beverage, culinary, or related professional area.
Soft management skills are required.

Participate in team building and TakeCare activities of the team and hotel
Professional training courses
Health check every year
Attractive remuneration package & 13th- month salary
05 working days/week.
60 days probation with Full salary & Social Insurance
Professional workplace with young, dynamic, and excellent team members
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (11 properties in Vietnam)
Start your career path in the biggest and one of the most prestigious hotel companies worldwide
Duty meal & Uniform provided
Service charge every month after probation

Cập nhật gần nhất lúc: 2024-08-27 15:45:02