Khách sạn Sheraton Hà Nội tuyển dụng vị trí Supervisor Reservations

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Understand Policies and Procedures
Reservation Services
Guest Relations
Working with Other
Reservation Processing
Guest Relations
Communication

Health check every year
Start your career path in the biggest and one of the most prestigious hotel companies worldwide
Exciting Birthday Parties with awesome gifts
60 days probation with Full salary & Social Insurance
Duty meal & Uniform provided
Attractive remuneration package & 13th- month salary
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (16 hotels & resorts in Vietnam)
Professional training courses
Attractive monthly service charge (top in the market)
Professional workplace with young, dynamic, and awesome team members
Participate in team building and TakeCare activities of the team and hotel

Cập nhật gần nhất lúc: 2024-07-28 02:15:02