Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
Locate and attach appropriate files to incoming correspondence requiring replies.
Ensure all equipment of the department is kept clean and in good working condition.
Maintain at all times the highest standard of social skills.
Report any maintenances faults following the required steps.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Make copies of correspondence and other printed material.
Have good knowledge of all F&B outlets opening hours.
Perform any additional tasks given to me by supervisor/management.
Maintain efficient administration within the department preparing and submitting operational reports on time.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Assist in the control of their outlet operational budget, ensuring that all costs are strictly controlled maximizing profitability.
Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.
Knowledge and strict adherence to LQA standards.
Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
Maintain a high standard of personal appearance, grooming and hygiene.
Compose, type, and distribute meeting notes, routine correspondence, and reports.
Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
Upsell all property facilities and activities.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Complete forms in accordance with company procedures.
Operate office equipment such as fax & copy machines, phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Attend meetings and training as required.
Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
