Know Your Customer Officer - Nhân Viên Tìm Hiểu Khách Hàng

Perform KYC activity at loan closing stage or prior to underwriting via Video streaming or face to face.
Customer service
- To ensure all procedures, documents are well prepared for customers to sign loan contracts if the application is approved by underwriter and approver.
- Remind customers of key responsibilities and well handle all related questions from customers.
Maintaining customer portfolio
- Managing whole portfolio of customers who have been KYC&039;ed by this role (and approved afterward).
- Ensure all assigned KPIs are met.
Other Assignments by Credit Operation Support Team Leader, includes working as part of Pre- due/Bounce
Team.

Qualification
- University Graduated, Finance/ Accounting or Banking major are preferable
Work Experience
- Ideally 3 years of experience in finance/ banking industry or customer service position
Knowledge
- Finance, banking knowledge preferred
Skills
- Computer skills (MS Word, Excel, Power Point)
- Acceptable command of spoken and written English and good command of Vietnamese
- Interpersonal, teamwork, negotiation, business acumen
Attitude
- Practical working experience in customer service- oriented atmosphere. Customer first mentality. Can do mentality.
- Can work independently and under high pressure

Health insurance and Social insurance regulated by Vietnam Labor Law
Attractive salary and bonus
Professional, dynamic working environment

Cập nhật gần nhất lúc: 2024-04-03 13:44:49