Korean Family Advocacy Officer

School Admissions
· Handle parent complaints, provide appropriate solutions and alternatives within the time limits; Cooperate with teachers, faculties and other departments and follow up to ensure resolution.
· Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
· Interact with current parents via telephone, email, online chat, or in person to provide support and information on student activities at school.
· Build sustainable relationships and trust with parents through open and interactive communication.
· Identify and assess parents’ needs to achieve satisfaction.
· Maintain a positive, empathetic, and professional attitude toward parents at all times.
· Ensure parent satisfaction by providing professional parent support.
· Go the extra mile to engage new referrals from current parents.
· Respond promptly to parent inquiries.
Teaching Assistant
· Provide designated Korean and English Language Development to students not fluent in English.
· Serve as a contact window for Korean students and parents.
· Support and participate in schools’ activities, events, and projects.
· Instruct students with English Language Development support in the areas of reading, writing, speaking, and listening.
· Provide direct support to students, including pull- out groups, classroom collaboration, and one- on- one interventions if and as appropriate.
· Monitor the learning progress of Korean students to support the fulfillment of requirements for meeting academic requirements, rigorous standards, and proficiency in English Language.
· Assist teachers with curriculum planning and development.
Other tasks as assigned by Line Manager, Senior Leadership Team, or Board of Management.

Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi- task, prioritize, and manage time effectively.
Communication level in English
Bachelor degree, or equivalent.
Proven customer support experience at Service Area.
Excellent communication and presentation skills.
Fluent in both spoken and written Korean
Ability to stay calm when customers are stressed or upset.

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Cập nhật gần nhất lúc: 2024-04-03 11:25:39