Korean Guest Relations Officer (local)

Assist Front Desk with check- in and check- out at the counter when necessary.
Bid farewell to all VIPs and long stay guests and obtain guests’ feedback, compile them to Guest Relations Manager for reviews.
Perform room inspection for expected arrival of VIPs and Club Floor guests accordingly. Special attention is given to repeat guests who have preferences.
Obtain and record guest comments in the Guest Relations Reports. Update history and profile in the Opera system.
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up- selling accommodations to optimize the revenue and occupancy.
Perform other tasks assigned by Guest Relations Manager and Upper Management
Serve as the main point of contact for all VIPs and long staying guests, and engage them frequently, offer assistance wherever due. Ensure daily courtesy calls to VIPs, and long stay guests are made. Ensure hotel departments are fully briefed on their requirements.
Work closely with Concierge/Bell Services to ensure VIPs and Club Floor Guests luggage’s are delivered and collected promptly.
Read briefing notes, log book daily (for all opera users) and notice board for the latest news and follow- up.
Welcome, meet, greet and escort arriving VIPs and Club Floor guests upon check- in and as many other guests as possible upon arrival and escort them to their rooms/ suites.
Cultivate and maintain a close relationship with all hotel guests, more so to the regular guests and all VIPs to ensure they are well taken care of and coordinate with all departments to maintain high standard and level of guest services.
Project good impression and maintain work professionalism at all times through immaculate appearance and manner. Maintain appropriate standards, code of conduct, hygiene, uniform, appearance and posture. Check on staff grooming and maintain counter discipline.
Coordinate with Housekeeping and Food & Beverage for amenities set up and special arrangement for next day’s arriving VIPs and Club Floor guests and ensure that they are placed / sent to the room.
Inform Guest Relations Manager / Duty Manager of any last minute VIPs whenever necessary.
Manage records and resolve Guest complaints effectively. Report all complaints to Guest Relations Manager / Duty Manager.

Ability to work shifts and under pressure.
Excellent command of English and Vietnamese.
Ability to speak Korean/ Chinese/ Japanese as an advantage.
One year experience in a similar role in Guest Service in upscale hotels preferred.
Diploma in Hotel Management or related field, and Bachelor’s degree preferred.
Passion for service excellence.

Full insurance package according to labour law & 24/7 insurance

• Annual summer outing, team building activities, birthday party, best employee of the month, annual health check
• Staff giving birth allowance/ Marriage allowance/ Funeral allowance
• Duty meal & uniform provided by Hotel
• Free motorbike parking
• 8 hours per day
• 02 months of probation with 100 % salary and service charge
• Training opportunities
• Review salary once a year/ review performance for career path development
• Bonus for Public holidays and 13th month salary

Cập nhật gần nhất lúc: 2024-06-28 21:05:02