Korean speaking Guest Relations Officer

• Co- ordinate and supervise all activities for Korean guests and other guests when needed
• Assist with check- ins/check- outs of Korean guests and other guests when needed
• Provide feedback from Guests to Front Office Manager for action
• Assist in any other duties when required by the Guest Relations Manager
• Attend recreation activities when necessary
• Plan and co- ordinate the provision of friendly, efficient services to Korean guests and other guests when needed
• Room Korean guests and other guests when needed
• Plan and conduct group and function rundown meetings
• Trace relevant statistics about clientele
• Assist all departments in being receptive to the needs of guests
• Plan and co- ordinate all promotional activities targeting clients
• Schedule activities for Korean guests and other guests when needed
• Assist Korean guests and other guests when needed with airline bookings and reconfirmation’s
• Greet Korean guests and other guests when needed upon arrival
• Cover guest relations desk
• Assist with translations (information; guest directory; menus etc) as required

Required Skills:
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to read, write and speak Korean
• Able to read and write English
• Proficient in the use of Microsoft Office and Front Office System
Qualifications:
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience:
• 1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.

- Annual Health Check
- Uniform
- Participating job training, skill training by international hotel standards.
- Accident Insurance 24/7
- Hotel&039;s Activity
- Duty Meals
- Monthly service Charge
- Other benefits per Vietnam labor law.
- Full Insurance policy per current labor law.

Cập nhật gần nhất lúc: 2024-03-10 13:55:37