Kỹ sư tư vấn (Khối Dịch vụ - Hotline, Chatbox,...)

Technical consultation for field technicians (FTC – Chatbox)
- Receive requests from field technicians for technical advice.
- Find and resolve problems for field technicians.
Technical consulting for customers (Hotline channels)
- Technical advice on installation, product features, technical specifications... as well as explanation and support for simple troubleshooting (water leaks, error code check- remote, instructions on how to use the machine), cleaning the filter...) for customers.
- Receive calls from users, agents, Pro- shop, technicians, contractors... through the following means: phone, Zalo, email, web…..
Enhance technician skills:
- Organize classes to remind service skills: customer care, technical expertise, service policies... for groups of technicians with low performance
- Coordinate with the Human Resources Department to organize classes to improve soft skills and management skills for the Service Department
- Coordinate with the Training Department to study and develop documents related to new features, new products and training of field technicians.
- Periodically organize service skills competitions, find outstanding candidates to participate in regional and global competitions
- Coordinate with the Product Marketing Department to organize new product introductions for the Service Department
Support the nationwide in handling difficult cases, repeated or never- before- seen errors (rare)...
Apply technology to technical support – Thinklet/Cloud Service, VRV Health Check ,….
Develop appropriate processes for performing services at the construction site.

Good at English, both verbal and written.
Minimum 3- 5 years of experience in the commercial HVAC industry.
Strong technical skills relevant to HVAC systems and equipment.
Excellent customer service skills with a positive, "can- do" attitude.

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-07-06 22:45:11