L&OD Team Leader

Training Strategy

Conduct Training Needs Analysis (TNA).
Own and manage the training budget, ensuring cost optimization and measurable ROI
Prepare annual / quarterly / monthly training plans.
Develop and maintain a Competency Framework for different roles.

Design and develop training programs such as:
Onboarding / Orientation
Leadership & Management Skills
Sales & Customer Service Skills
Company Culture & Values
Evaluate training effectiveness (e.g., Kirkpatrick Model).
Manage LMS (Learning Management System) if applicable.
Organize classroom, virtual, and e- learning sessions.

Organizational Development (OD)

Standardize workflows and internal processes.
Contribute to:
Succession Planning
Career Path frameworks
Talent Pool development
Support restructuring or expansion projects.
Define and track L&D KPIs and dashboards, such as:
Training completion & engagement rates
Capability improvement
Training effectiveness & ROI
Integrate L&D with key HR processes:

Performance Review
KPI tracking
Engagement Survey

Leverage tools (e.g., Excel, Power BI, LMS analytics) to automate reporting and improve decision- making
Lead data analysis and reporting, providing actionable insights and recommendations to leadership

Team Management

Lead, coach, and develop L&D team members (Executives, Trainers)
Build internal training capability:
Ensure high standards of execution, timelines, and learning outcome
Promote a learning culture across the organization
Develop internal trainers / facilitators

Cross- Functional Collaboration

Work closely with:
HR Business Partners
Retail / Operations
Marketing
Collect feedback from Store

Build and drive internal learning culture & branding, including:
Leverage social media platforms to attract talent and enhance company imageManagers and Line Managers.
Develop campaigns to increase training engagement and participation
Employee growth journeys
Promote learning initiatives and success stories internally
Partner with HR and Marketing to strengthen employer branding through learning
Develop and manage external content related to people development.

Track and report training KPIs such as:
Impact on sales or performance
Training hours per employee per year
Course completion rates
Analyze employee capability and development data.

4–6 years of experience in Learning & Development / Training.
Bachelor’s degree in Human Resources, Education, Business Administration, Psychology, or related fields.
Strong experience in L&D strategy, Organizational Development, and Talent Management
Experience in LMS management and learning digitalization
Proven capability in data analysis, reporting, and dashboard development
Strong understanding of:
Employee Engagement
Experience in Retail, FMCG, or multi- branch organizations is highly preferred.
Experience in retail / fast- paced environment is a strong advantage
KPI frameworks
Leadership and stakeholder management skills
Performance Management

Professional Knowledge

Competency Framework development.
Instructional Design methodologies.
Performance Management systems.
Change Management (a plus).

Skills

Basic data analysis (Excel / BI tools).
Strong communication and influencing skills.
Training material design (PowerPoint, Canva, Articulate, etc.).
Presentation and facilitation skills.
Project management.

Personal Attributes

Leadership and stakeholder management capability.
Adaptable in fast- changing environments.
Systematic and strategic thinking.
Energetic and creative.

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Cập nhật gần nhất lúc: 2026-03-27 13:45:03