Mô tả công việc
People
Supervise and inspect the work of laundry staff to ensure a high level of quality and productivity. Clean and store hotel linens/uniforms in a timely, organized manner to ensure that hotel’s laundry and linen needs are met.
YOUR DAY- TO- DAY
Proactively greet, interact, and assist hotel & residences staff in a professional manner to foster and promote a cooperative and harmonious work environment, thank them when they lend assistance.
Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
Train colleagues to make sure they deliver with compliance and to the standards we expect
Solve employee grievances
Ensure consistency within the department
Conducts shift briefings to ensure hotel activities and operational requirements are known
Drive a great working environment for teams to thrive- linking up departments to create sense of one team
Direct task allocations and change according to volume and peak periods
Promote teamwork and quality service through daily communication and coordination with other departments
Recommend or initiate any HR related actions where needed
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Liaise with Housekeeping for guest and hotel requirements
Financial
Help create the department’s annual budget and the setting of departmental goals
Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control
Monitor budget and control expenses with a focus on cleaning liquids, chemical substance, equipment, and labour costs….
Guest Experience
Manage all special requests made by guests
Prioritize VIP or difficult guests
Maintain adequate stock levels of Guest laundry collaterals , Laundry accessories and chemicals
Ensure linens from outside clients are picked up and delivered on time as per contract.
Ensure quality check of finished linens , staff uniforms and guest laundry are done before delivery.
Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
Ensure laundry valet is processed carefully and packed & delivered in a timely manner as per Brand standards
Perform quality inspections
Responsible Business
Distribution and collection of keys
Assist during linen inventory.
Ensure adhering to company’s personal grooming standards.
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Maintain a current and thorough knowledge of all laundry systems
Complete stock takes as required
May assist with other duties as assigned by management
Management of all incoming and outgoing calls to Laundry Department
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Assist in Laundry administration work such as laundry report , training reports , roster , updating reports of outside clients , bill posting etc
Co- ordinate special projects (eg equipment routine service; stock inventories)
Supervise laundry storage areas
Recommended changes to these standards and training needs on an ongoing basis
Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
Oversee the implementation of laundry standards and procedures
Assist coordinating with Engineering on repairs and maintenance of equipment.
Maintain stock levels
