Supervise and inspect the work of laundry staff to ensure a high level of quality and productivity. Clean and store hotel linens/uniforms in a timely, organized manner to ensure that hotel’s laundry and linen needs are met.
YOUR DAY- TO- DAY
People
Conducts shift briefings to ensure hotel activities and operational requirements are known
Drive a great working environment for teams to thrive- linking up departments to create sense of one team
Promote teamwork and quality service through daily communication and coordination with other departments
Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
Recommend or initiate any HR related actions where needed
Solve employee grievances
Train colleagues to make sure they deliver with compliance and to the standards we expect
Liaise with Housekeeping for guest and hotel requirements
Proactively greet, interact, and assist hotel & residences staff in a professional manner to foster and promote a cooperative and harmonious work environment, thank them when they lend assistance.
Ensure consistency within the department
Direct task allocations and change according to volume and peak periods
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Financial
Help create the department’s annual budget and the setting of departmental goals
Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control
Monitor budget and control expenses with a focus on cleaning liquids, chemical substance, equipment, and labour costs….
Guest Experience
Perform quality inspections
Maintain adequate stock levels of Guest laundry collaterals , Laundry accessories and chemicals
Ensure quality check of finished linens , staff uniforms and guest laundry are done before delivery.
Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
Prioritize VIP or difficult guests
Manage all special requests made by guests
Ensure laundry valet is processed carefully and packed & delivered in a timely manner as per Brand standards
Ensure linens from outside clients are picked up and delivered on time as per contract.
Responsible Business
Assist coordinating with Engineering on repairs and maintenance of equipment.
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Maintain stock levels
Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
Management of all incoming and outgoing calls to Laundry Department
Maintain a current and thorough knowledge of all laundry systems
Assist in Laundry administration work such as laundry report , training reports , roster , updating reports of outside clients , bill posting etc
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Complete stock takes as required
Oversee the implementation of laundry standards and procedures
Supervise laundry storage areas
Distribution and collection of keys
Co- ordinate special projects (eg equipment routine service; stock inventories)
May assist with other duties as assigned by management
Ensure adhering to company’s personal grooming standards.
Assist during linen inventory.
Recommended changes to these standards and training needs on an ongoing basis
