L&D Manager / Assistant L&D Manager

KHÁCH SẠN JW MARRIOTT PHÚ QUỐC EMERALD BAY
Mức lương
Đang cập nhật
Địa điểm làm việc
Phú Quốc, Kiên Giang
Kinh nghiệm yêu cầu
Cập nhật
Chi tiết tin tuyển dụng

Mô tả công việc

Administering Employee Training Programs

• Meets with training cadre on a regular basis to support training efforts.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Promotes and informs employees about all training programs.
• Ensures employees receive on- going training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
Evaluating Training Programs Effectiveness
• Measures transfer of learning from training courses to the operation.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Ensures adult learning principles are incorporated into training programs.
• Meets regularly with participants to assess progress and address concerns.
• Monitors enrollment and attendance at training classes.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Developing Training Program Plans and Budgets
• Develops specific training to improve service performance.
• Makes any necessary adjustments to training methodology and/or re- trains as appropriate.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Aligns current training and development programs to effectively impact key business indicators.
Managing Training Budgets
• Utilizes P- card if appropriate to control and monitor departmental expenditures.
• Manages budget in alignment with Human Resources and property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Participates in the development of the Training budget as required.
Administering and Educating Employee Benefits
• Ensures that department has the available resources on hand to administer employee.
• Attends unemployment hearings and ensures property is properly represented.
• Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
• Prepares, audits and distributes unemployment claim activity reports to property management.
Managing Employee Development
• Uses all available on the job training tools for employees; supervise on- going training initiatives and conducts training, when appropriate.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
• Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
• Ensures employees are cross- trained to support successful daily operations.
• Ensures attendance by all new hires and participation of the leadership team in training programs
Maintaining Employee Relations
• Partners with Loss Prevention to conduct employee accident investigations, as necessary.
• Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property- wide meetings).
• Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
• Communicates performance expectations in accordance with job descriptions for each position.
• Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi- Property Director of Human Resources.
• Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner
Managing Legal and Compliance Practices
• Oversees the selection/non- selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non- selection and applicants receive status notifications).
• Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
• Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
• Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
• Communicates property rules and regulations via the employee handbook.
• Ensures medical records are maintained in a separate, secure and confidential medical file.
• Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
• Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
• Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
• Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
Report to Director of Human Resources

Yêu cầu công việc

2 year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR

4 year bachelor&039;s degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

Quyền lợi

Accommodation provided (Single room)
Joined in the Hotel’s training and development programs.
Comply with Government Public Holidays.
Others to be discussed during interview
Joined in the associate activities.
5 working days/week- 2 days off/week.
Joined in medical and 24 hour accident insurance plan. Comply with government health and social insurance plan.
Offered uniform and laundry service for uniform.
Offered three (3) meals per day including meals on the weekly days off.
Offered the round trip economy air ticket or ferry between hometown and Phu Quoc for commencement and completion of the Labor Employment Contract.
Offered annual allowance of transportation for home leave.
Offered 12 vacation days/year.

Cập nhật gần nhất lúc: 2024-04-03 11:07:26

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Quy mô: Dưới 10
Trụ sở: Khu Du Lịch Sinh Thái Bãi Khem, Huyện Phú Quốc, Tỉnh Kiên Giang

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Ngành nghề
Vận tải - Lái xe/ Tài xế
Cấp bậc
Trưởng Ca/ Giám Sát
Kinh nghiệm yêu cầu
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Trình độ yêu cầu
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1
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Giờ hành chính
Giới tính
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Hạn nộp hồ sơ
31/01/2024
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