Le Beaulieu Restaurant Supervisor - Giám sát Nhà hàng Le Beaulieu

MAIN DUTIES:
Administration
• Fill up the log book in absence of the outlet manager
• Communicate to outlet Manager any areas of concerns
• Fill up the daily acknowledgement form
• Give regular feedback to the outlet Manager in regards to the performance of the team
• Support the outlet managers in any tasks or responsibilities that is the area of competences of the supervisor
• Control and acknowledge all store requisitions and purchase requests in the absence of the outlet manager
• Give regular feedback to the outlet Manager in regards to the guest comments
• Ensure excellent communication within the team
• Support the outlet manager in the implementation of any special events
• Issue and follow up on all needed maintenance requests in the absence of the outlet manager
• Fill up the weekly cleaning plan in the absence of the outlet manager
Financial and Revenue Responsibilities
• Communicate the financial target (budget) to the team
• Is active and work hard to reach the budget
Training and Human Resources Management
• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees
• Issue training checklist for all given training
• Give regular positive and negative feedback to all waiters in a constructive way
• Train the team according to the monthly training plan
• Control the grooming of each F&B staff
Guest Service Responsibilities
• Gather guest feedback and report to outlet Manager
• Develop customer loyalty and recognition
• Work hard to satisfy any guest requests
• Introduce and up sell any special events / promotions
• Handle and follow up on any guests complains in absence of the outlet Manager
• Ensure full guest satisfaction at any time
• Report any complains / good or bad comments to the outlet manager
Operational Responsibilities
• Check all buffet set up
• Ensure efficient sequence of service
• Ensure smooth and efficient service at any time
• Know and ensure full follow up on the Sofitel brand standards
• Control the cleanliness of bar counter and back office
• Ensure good communication between kitchen, bar and service team
• Ensure proper atmosphere of each outlet according to the time of the day (music, lighting, aromas, temperature…)
• Check restaurant and table set up
• Follow up that all given training and fully followed by the staff
• Ensure proper organization of each service stations
• Handle and follow up on any guests complains
• Report any guest complains to Asst DFB
Meetings to attend
• Attend the monthly FB manager meeting in the absence of the outlet manager
• Attend the weekly pre con meeting in the absence of the outlet manager
• Attend be monthly promotion meeting in absence of the outlet Manager
• Attend the daily F&B morning briefing
Miscellaneous
• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

Will be discussed during interview

Will be discussed during interview

Cập nhật gần nhất lúc: 2025-07-07 13:50:02