What you get from Primal Performance Lab
You’ll be given the opportunity to make your role as big and as valuable as you want.
You will receive regular training, and we’ll be more than happy to invest in you.
Department: Administration Department
Functional Objective
Requirements should include some sort of English Language certification. Or proven ability to have a well spoken conversation in English.
The Front Desk position plays a vital role within the team, as they are the face of the facility, whose main goal is to deliver the Primal experience to the community. The Front Desk Associate will work closely with the Operations Manager and Head Coach to foster and retain current members, and welcome new members. The ideal candidate is energetic and enthusiastic, has excellent communication skills in English and Vietnamese, is able to overcome objections, and has a willingness to grow our thriving membership community. Proficiency in Mindbody is a plus.
We&039;re looking for
Front Desk Officer
for Primal Performance Lab with:
KEY RESPONSIBILITIES
Ensuring prompt and professional phone answering service.
Assist with collection of outstanding balance.
Assist to ensure procedures and systems are practiced within the scope/requirement of the Company.
Assist to achieve 5 star facility standards through auditing, feedback and reporting.
Ensure marketing promotions are accurate and adhered to as per Company policies and standards.
Greet, welcome, interact and check- in members and guests professionally at all times.
Actively contribute to ensuring the club will perform well in the monthly audits by consistently following all policies and procedures.
Render high level of customer satisfaction by ensuring their needs and requests are attended to in a timely manner; referring to Supervisor, Manager if necessary.
Other tasks assigned by line manager and BOD.
Ensure safety of staff and members are in order at all times – train and prepare for incidents, injuries.
Ensure proper handling of all sale transactions with issuance of official receipts.
Assist/promote shoe locker, retail occupancy
Ensure all documents are checked and verified before POS.
