Work location: Hanoi, Vietnam/ Salary range: $400 to $600
This is the job for the Receptionist/Customer Service with at least 01 year experience and would like to challenge him/herself in the modern international healthcare service environment. The recruited staff may start working as soon as possible in late August or September 2023.
We are Family Medical Practice- the largest and oldest foreign, privately- owned, international health care provider in Vietnam. We are seeking Fulltime Receptionist to join our multi- national team of professionals in Hanoi, Vietnam.
Responsibilities:
• Greet patients, advice patients of consultation fees, after hour’s charges, Public holiday charges & specialist services & charges. Obtain insurance information & any other necessary data, make sure every patient is treated; monitor & ensure an efficient flow of patient in/out including consultation, nurse triage, imaging, lab test, pharmacy and cashier.
• Translate/ Interpret for doctors and patients when needed.
• Be the front line of customer service; take initiative to resolve problems of unsatisfied patients in order to enhance the patient experience satisfaction.
• Ensure patients have access to any relevant leaflets & support services in relating to their hospitalization.
• Answer multiple- line phones, emails, use booking online, traditional booking in order to ensure effective use of doctor and patient time, reschedule, cancel appointments, response to patients’ questions and provide accurate information when requested. Make sure that patients are provided advance information pertinent to visit (i.e., co- pays due, bringing insurance cards, arriving early for registration/check- in, etc.)
• Inform patients’ on- time on any changes of schedule.
• Process payment and issue/correct/modify/cancel invoices.
• Liaise with doctors, nursing staff, and insurance claims department.
• Explain practice arrangements and requirements for new and existing patients; give new patients the “new patient package”.
• Manage requests for home / hotel visits as part of emergency call service, including all relevant information. Deal efficiently in timely manner with emergency situations.
• Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol.
Qualifications:
Job Requirements:
- Customer relation/interaction background would be an advantage.
- Holder of a diploma or equivalent degree.
- At least 01 year’ experience in customer relation/interaction, preferably at Foreign Service companies or in the healthcare/service industry.
Key Capa
bilities & Skills- Fluency in English and Vietnamese is a must.
- Good problem solving skills and ability to handle conflicts.
- Positive attitude, able to be multi- tasked.
- Ability to work well under pressure and work in shift.
- Well- groomed, pleasant outlook is a plus.
- Excellent communication and interpersonal skills.
Benefits:
- 20 paid leave per year.
- Annual health check.
- Medical examination and treatment for employee and family members
- 44hrs working per week
- Attractive remuneration package
